Encoding Issues

If encoding fails, first examine the error and the source file. Do not remove clips or links without a known cause.

Examine the error

  1. Record the exact error message, podcast, and episode.
  2. Make sure that the upload is complete and that the complete source file is available.
  3. For a linked file, such as a Dropbox file, make sure that the link opens the correct file.
  4. Examine the audio or video limits shown in your account. A general error message alone does not show that you reached a limit.

Try again after a correction

Keep a copy of the source file. First correct a known problem, such as an incorrect source file link. Then try the processing once more.

A short file name or a corrected chapter link can help with a related error. Do not remove content that works. Do not delete the existing audio file before the replacement file is available.

If the error continues

Contact support through the help option in your Podigee account. Give the episode, exact error message, time, and steps that you tried. Do not share passwords or API keys.

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