Encoding issues

When encoding your episodes, you may occasionally get the following error message:

"Encoding error: An unexpected error has occurred. We are aware and are going to analyse this as soon as possible."

Here are a few tips on how you may sort out the problem on your own:

Troubleshooting for encoding error

Upload via Dropbox

When uploading via Dropbox, it can happen that the file is no longer where it originally was before and this causes the upload to Podigee to fail. To solve the problem, simply remove the clip by using the "Remove Clip" button and try again.

File name

Sometimes the name of the file causes the issue. We recommend using short file names to avoid possible problems due to special characters.

Links in the chapter marks

If you save links in the chapter marks, make sure that they are accessible. When in doubt, simply remove the link.