Which payment methods does Podigee support?

Podigee payment methods include credit card, PayPal, and SEPA direct debit. The payment dialog shows the options available for your account. The options can change with your contract, country, and payment provider.

Examine or change your payment method

1. Open the plan and billing settings, if you have the necessary permissions.
2. Examine the saved payment method.
3. Use the available action to update the payment method. Follow the secure payment dialog.
4. Make sure that the new method is saved. A saved method does not show that an open invoice was paid.

Credit card and PayPal

The payment dialog shows the supported cards and PayPal options. Use an available method. A card brand in an older guide does not mean that every card is accepted for every account.

SEPA direct debit

For SEPA direct debit, you give a mandate for collection. This is different from a bank transfer that you start yourself. Follow the payment dialog and make sure that your bank account can use the offered method.

Payment by invoice

An invoice document does not mean that you have an agreement to pay by manual bank transfer. Your contract and confirmed payment agreement set whether this option is available. The payment deadline is 30 days. There are no exceptions to this deadline. The older Business Pro plan name is not a general promise of this payment method.

If an option is missing or a payment is unclear, contact Podigee Support. Do not send full card details, passwords, or security codes by email.

Change your company and billing address

Use the account owner login, an organization admin login, or an account with Billing permission.

1. In the classic view, open the account menu and select My account.
2. Open Billing.
3. Under the billing address, open the address update form.
4. Enter the company name and billing address in the available fields.
5. Save the form.
6. Reopen Billing and check the saved details.

If a field cannot be changed, contact Podigee Support. Use the secure payment dialog above to change bank or card details. The address form does not change the payment method.

The saved address is for future billing. Do not assume that this changes an invoice already issued. For an invoice correction, send support the invoice number and the required correction.

I paid, but the warning remains

1. Open Billing and find the affected invoice.
2. Check the invoice number and any payment status shown in the billing portal.
3. Compare them with your payment confirmation.
4. Send support the invoice number, payment date, payment method, amount, and warning text.

State whether your account is currently restricted. A transfer confirmation or a saved payment method does not confirm that Podigee has received and matched the payment. Support must check the payment and account status. Do not send complete bank or card details, passwords, or security codes.