Changing your plan

Change your Podigee plan

First, examine the plan changes available in your account. Your current contract and target plan can permit a self-service upgrade. For a downgrade, contact Podigee Support; downgrades are not available as a self-service action in your account. Contact Podigee Support for a managed contract or a change that is not available.

Examine a plan change

1. Sign in to the correct Podigee account. The applicable permissions are necessary for billing changes.
2. Open the plan and billing settings or the available plan-change action. Older interfaces show a flag icon.
3. Select an available target plan. Compare functions, quotas, billing interval, and costs with your current contract.
4. Examine the preview, especially the effective date, partial-period amounts, taxes, and additional services.
5. Accept the change only when the information is correct. Complete a payment dialog if one is necessary.
6. Examine the saved plan or scheduled change and its date. An open preview is not a completed change.

Upgrade and downgrade

The public plan overview states that upgrades take effect immediately and downgrades take effect at the end of the current billing period. For your change, also examine the displayed conditions and your contract.

For a downgrade, contact Podigee Support with your current plan and the target plan you want. Support will confirm the effective date and conditions with you. First, make sure that the target plan has sufficient capacity for your podcasts, team seats, and functions. Do not delete content to bypass an unclear plan-change message.

When to contact support

Contact hello@podigee.com if you want to downgrade, the target plan is missing, a managed contract applies, or the date and cost are unclear. Give your current plan and the change you want. A request alone does not change the contract.

Choose a plan for your workload

1. Count the shows you want to keep, including shows without new episodes.
2. Calculate your planned audio and video minutes separately.
3. Check the required team seats and functions.
4. Compare monthly and annual billing in the current plan overview.

Example: four 60-minute episodes need 240 minutes of audio each month. If all four also have video, compare 240 video minutes with the video allowance. For two shows, check that the target plan covers both. This example describes the workload, not a plan recommendation.

Temporary video use and older annual plans

Before an upgrade for one season, ask support about the later downgrade. Include both shows, the videos you want to retain, and your current renewal date. Ask which videos remain available and which functions remain usable on the target plan. Do not assume that stopping new uploads removes an existing video requirement.

Read the change preview

For an annual plan with time remaining, compare these entries:

• Effective date: when the new plan starts.
• Current billing period: the period for which you have already paid.
• Partial-period credit or charge: which remaining period the amount covers, if shown.
• Next renewal: the date, billing interval, and amount after the change.

If an entry is missing or unclear, ask support before confirmation. Do not calculate a promised credit from the public monthly price.

Next, check platform submission routes. A platform listing and a plan allowance are separate checks.

Check an issued invoice after a plan migration

A plan-change preview, a plan's list price, an invoice total, and a collected payment describe different things. A second invoice does not by itself prove that a second full payment was collected. Check the issued documents and payment records.

1. Compare both invoice numbers, invoice dates, and service periods. A document date is not necessarily the start of its service period.
2. Read each charge line and its period. Look for a partial-period charge, a credit line, or a separate credit note. Do not assume a credit exists if it is not documented.
3. Compare amounts in the same currency and on the same basis: net amount, tax, and gross amount. A net list price cannot be compared directly with a gross invoice total.
4. Check the invoice total, any credit applied, the remaining amount due, and the payment status separately. A credit is not proof of a refund to your bank or card.
5. Compare the payment records with the invoices. If the calculation is unclear, contact support with both invoice references and the line or period you dispute.

For example, read a new-plan charge together with its stated service period, then check whether a documented credit for the old period was applied. Use the resulting amount due and actual payment record to check the payment. This example does not promise a credit or a particular amount for your contract.

Do not send full card details or bank login information. Support must check your actual contract and billing records before confirming a disputed amount.